App Architecture

Core Helpdesk Application

Key Components:

• Frontend (Flask): Web interface for users. Allows creating tickets, tracking their status, and logging in.
• Backend (FastAPI): Asynchronous core of the system. Processes requests from the frontend, verifies access rights, and manages the database.
• Database (PostgreSQL): Relational database for storing ticket and user information.
• Object Storage (S3 Bucket): Storage for media files and attachments. Used for securely saving documents and images attached by users to their tickets.
• Integration: Communication between components occurs over the internal Kubernetes network via service names.